NationWide Self Storage COVID-19 Policy

NationWide Self Storage continues to actively monitor COVID-19 and its implications. Our current plan is to keep our locations open and operating, by implementing precautionary measures and utilizing all government-recommended prevention steps. Our guidelines and procedures may change as the situation evolves.


All locations are currently open and operating regular hours for essential visits only.


In an effort to ensure a safe environment for both our customers and team members, we have processes in place allowing us to continue operating our locations. These processes are designed to reduce person-to-person contact as much as possible.

We ask that you come to a location for essential visits only.  If you need to visit NationWide Self Storage, you’re required to remain at least 6 feet away from all team members and other customers at all times. Masks are required in all public spaces. Our team members are also required to wear masks when in contact with potential and current customers.

There are many options to interact with NationWide Self Storage that don’t require physically coming to our location. You can access account details by visiting Pay My Bill. From your online account, you can make payments online. You can call our customer service team at (778) 357 0700 and our team can assist you over the phone.


Current renting customers are recommended to set up automatic payments on our Pay My Bill platform in order to make payments and maintain their accounts.  Alternatively, contactless tap-and-pay is available in the office as the preferred method over cash.


Our locations provide hand disinfectant. We have increased the frequency of handwashing, sanitization of offices, and high-touch areas. We have also implemented plexiglass protection screens in our reception and team member policies to follow all Provincial Health guidelines including mandatory masks for all staff members on the property and in common areas, monitoring virus symptoms, and staying home when sick.


If you’re exhibiting ANY signs of any flu-like illness, you must stay at home. For the health and safety of our team members and other customers, anyone exhibiting signs of illness will not be permitted at any NationWide Self Storage location and will be directed to leave immediately.